Purchase and Return Policy

Warm Interiors — Purchase & Return Policy

Effective January 1, 2026. By placing an order you agree to the terms below.

Please read Section 4 before ordering. Returns are issued as store credit, not as refunds to your original payment method unless approved by store owner. This policy is disclosed at checkout and on every product page.

1. Order Acceptance

Orders are confirmed by email once payment clears. We reserve the right to cancel and fully refund any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

2. Shipping & Risk of Loss

All orders ship with carrier tracking.
Title and risk of loss pass to the buyer upon delivery confirmation by the carrier.
We ship only to the address provided at checkout. We cannot reroute packages after dispatch.
Delivery estimates are not guarantees. Carrier delays are outside our control.

3. Inspection & Damage Reporting — Time-Sensitive

Inspect your order within 48 hours of delivery. Our products are glass, ceramic, and finished metal, and carrier handling damage must be documented promptly to qualify for a refund.

To report damage or a defect, contact us within 72 hours of delivery at warminteriors.shop@gmail.com with:

Your order number
Photographs of the damaged item showing the specific defect
Photographs of the outer shipping box on all sides, including the carrier label
Photographs of the interior packing materials as received

Retain all original packaging until your request is resolved. To receive a refund due to a damaged item, the original item must be shipped back.

Damage reports submitted after 72 hours, or without the documentation above, cannot be processed as damage claims. They may still be eligible under our standard return policy in Section 4.

4. Returns — Store Credit Only

All returns are issued as store credit. We do not issue refunds to the original payment method for returned merchandise.

Returns are accepted within 30 days of delivery.
Items must be unused, undamaged, and returned in original packaging with all accessories, hardware, and inserts.
A Return Authorization (RA) number is required before shipping anything back. Returns received without an RA number cannot be processed or credited.
Request an RA by emailing [EMAIL] with your order number and reason for return.

Return shipping and credit amount:

Reason for return	Who pays return shipping	Credit issued
Item arrived damaged or defective (reported per Section 3)	We do — prepaid label provided	Full purchase price + original shipping, or free replacement
Wrong item sent (our error)	We do — prepaid label provided	Full purchase price + original shipping, or correct item sent
Change of mind / no longer wanted	Buyer	Purchase price less 15% restocking fee
Refused delivery without prior authorization	Buyer	Purchase price less 15% restocking fee and outbound shipping

Return shipments must be sent with tracking and adequate insurance. Items lost or damaged in return transit remain the buyer's responsibility until received by us.

5. Store Credit Terms

Store credit is issued as a code by email within 3 business days of us receiving and inspecting your return.
Credit is valid for 24 months from issue and may be used across multiple orders until exhausted.
Credit is non-transferable, has no cash value, and cannot be redeemed for cash except where required by law.
Credit may be applied to merchandise and shipping charges.
Unused credit is not forfeited on partial redemption; the remaining balance stays on the code.

6. Non-Returnable Items

Custom, made-to-order, or personalized pieces
Items marked Final Sale or Clearance at time of purchase
Lamps or fixtures that have been hardwired, installed, or modified
Items returned without original packaging
Gift cards

7. Damaged & Defective Items

Where a claim is properly documented under Section 3, we will, at our election:

Ship a replacement at no charge, or
Ship replacement parts where the defect is limited to a component, or
Issue full store credit upon return of the item

Replacement items ship after the original is either returned or, at our discretion, documented as disposed of. Where an item is unavailable and you do not wish to accept store credit, contact us and we will discuss options.

8. Order Cancellation

Orders may be cancelled for a full refund to the original payment method if cancelled before the order ships. Once tracking is generated, the order is subject to the return terms above.

9. Product Descriptions & Natural Variation

Product listings include dimensions, materials, and photographs taken under neutral lighting. Handcrafted and natural-material items — stone, wood grain, hand-blown glass, patinated and antiqued finishes — vary from piece to piece. Such variation is inherent to the product, is reflected in our listings, and does not constitute a defect. Screen color rendering varies by device.

10. Payment Disputes

We ask that you contact us before initiating a payment dispute or chargeback. Nearly every issue is resolved faster directly. We respond to all inquiries within one business day.

Where a dispute is filed, we will provide the payment provider with order records, shipping and delivery confirmation, pre-shipment condition photographs, and our complete correspondence history.

Nothing in this policy limits any rights you have under the terms of your payment provider or under applicable consumer protection law.